When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 03450 154 033 www.ombudsman.org.uk.
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk.
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 08452 224 141, the dentists’ regulatory body for complaints about professional misconduct.
I took my 13 year old daughter for her second appointment with Almaas. My daughter had to have a tooth out, she had minimal pain. We were very satisfied with the treatment received. I would recommend this practice, all the...
The hygienist l saw by name Nusarat Jahan was professionally kind and advised me accordingly. She is a star.
I have been with Brigstock Dental for 0ver 20 years. I have always received excellent service, friendly and highly professional. I saw Dr Hassan today and had a very successful treatment with him. Thank you very much indeed, greatly appreciated...
Great service woth Davesh Patel, felt in safe hands
Delighted that Dentist Almas completed a thorough assessment of my teeth structure, hence encouraging me to take more care to my teeth. I feel comfortable when eating. I am aware that I need to attend the practice for regular check-up...
Thank you to the Staff at brigstock Dental especially receptionists who helped me as I walked in upset on a Friday 15th march evening as they was just going home out the door as I had been in pain during...
I had two appointments with Dr. Sangeetha on two consecutive days. I felt comfortable at all the times. Dr. Sangeetha gives good explanation of the treatment and the process. Her assistant and the staff in reception were good. I would...
Great dental practice! Dr Sangeetha and her nurse Salma are just the best ever! During my appointment I felt more like in SPA rather than in a dentist chair due to an absolutely painless treatment and very calm, friendly atmosphere....
Great dental practice! Dr Sangeetha and her nurse Salma are just the best ever! During my appointment I felt more like in SPA rather than in a dentist chair due to an absolutely painless treatment and very calm, friendly atmosphere....
I am extremely pleased with the treatment I had. I expressed my mistrust in dentists because of past experience and Dr Hassan assured me he would do the best for me. He talked me through each step of the procedure...
The staff at Brigstock Dental Practice are all very friendly and helpful. Dr Biney is always very helpful and kind. Highly recommend!
I had a wisdom tooth removed today. Needles to say I was not looking forward to it at all but my dentist was amazing!!! I can trust her 100% to look after me, especially as I'm a very nervous patient!...
My last visit to a dentist was in 2009, due to fear and being nervous I avoided the dentist. However, I needed to go and a friend recommended me Brigstock Dental. I put my big girls pants on and braved...
Dr.Reza was excellent today. He explained everything to me and feel happy about my experience.
Recommend by my husband to see Karin (Hygienist). She saw my son & was very thorough & took her time to explain the importance of how to look after his teeth. She did an amazing job with his teeth &...
It’s was amazing service and reasonable price Dr Mr Rudy give me amazing treatment
I recently had the pleasure of seeing Dr. Aram Navai, a Specialist in Endodontics, and my experience was exceptional. Dr. Navai took the time to thoroughly answer all of my questions, demonstrating a high level of patience and attentiveness. He...
It's very well maintained dental practice...staff is also helpful.. Its outstanding 👏 The all Admin department and applaud Doctor Reza Devari from my all family members..there is no more then 5 star otherwise I would have given.. I appreciate 🙏
Lovely secretary Tracy, was extremely helpful and kind. The Dentist Dr Zohaib was brilliant. Each time I go to Brigstock the team is amazing!
We attended open days for children at the beginning of the year, our little girl was very scared, but after 3 appointment with Dr. Reza, she’s improved hugely! Very kinda and gentle approach. Definitely recommend for children!
Great dental practice Dr Reza was professional and really took every precaution whilst treating my teeth.
I had to have a crown fitted with a filling being replaced. This was the first major dental procedure for me, and I was scared! Dr Rudy Audit and his dental nurse (apologies I don't know her name) could see...
My wife Leena Kapadia and I are happy to do this review for Brigstock Dental, Implant & Specialist Referral Centre because we have been registered with this Centre for many years and, over the years, based on our own experiece,...
Happy with my service at this dental surgery staff very friendly and welcoming and my main man ruddie and he's lovely assistant always put me at ease every time I have too go too see them both their look after...
I've been attending this practice for a few years now, and I recently had my first hygiene appointment with Nusarat Jahan. She was amazing, and I'll definitely be requesting her for future appointments. My teeth have never felt so clean...